Player Support at Online Casinos

June 16, 2015

When you sign up to any of our top-rated New Zealand friendly online casinos you can always count on 24 hour toll-free support. This support can be contacted whenever you run in to some kind of technical difficulty, plus they can also be contacted to answer any general questions that you may have about the casino.

The player support currently available at sites like Casino-Mate, Royal Vegas Casino, Jackpot City Casino, All Slots Casino, Platinum Play Casino and Spin Palace Casino will always be available in English and in addition to the toll-free telephone support that is usually available, you can also now find email support and live chat support, and occasionally a Skype support feature will be available, plus one or two other methods (iMessage, WhatsApp etc.).

Let’s just say that you need to contact a professionally trained member of staff at Royal Vegas Casino. Start by heading to the ‘Contact Us’ section and click on the ‘English’ language option. When you click on this button a list of relevant country’s telephone numbers should appear below. The number for New Zealand is 0800-449-767. For mobile support at Royal Vegas Mobile Casino you can send an email to

For less urgent issues you could fill out the online email support form and this can take up to 24 hours to receive a response from the casino. All you need to do is tell the casino what issue/s you are experiencing, the email address that you wish to be contacted by and also a message with any other details that you would like to add. Once you have entered the correct security/verification code below, all that’s left to do is hit ‘submit’ and then wait for a response.

Possibly the most effective method of support at ANY of our most highly recommended NZ online casinos is the Live Chat support feature. This is also available 24 hours per day and it’s free to use. When you select this feature you will be put in touch with a member of staff almost straight away. If you do have to wait in a queue, the wait to speak with an agent is generally not a long one. A live chat agent will usually answer your questions and fix any issues you may be experiencing in no time at all.

You basically have nothing to worry about should something go wrong at any of our feature Microgaming powered casinos because there will always be someone there to help you. You should also be pleased to learn that the Live Chat support feature at these casinos is generally protected by the very latest 128 bit SSL encryption technology, which means that no one else will be listening in on your private conversation that you are having with the casino’s support agent.

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