Online Casino FAQ for NZ Players
July 9, 2019
Can I play in New Zealand dollars at online casinos?
Yes. All of our featured NZ casino sites accept NZ$. If you live in New Zealand, I wouldn’t recommend playing at an online casino that doesn’t accept your preferred local currency. Playing in New Zealand dollars means that you will always know exactly how much you are spending, rather than playing in a currency that you may not be so familiar with, plus you won’t have to worry about losing any money to currency conversion fees.
What happens if I lose my connection while playing an online casino game?
Simply close the game and then try reloading it again. You should be taken back to the same point that you got disconnected. The only time this doesn’t happen is if you ever get disconnected from a live dealer casino game.
What is the account verification process?
Before you can deposit & withdraw without any restrictions whatsoever, each player must complete the account verification process. The verification department will at some point request certain documents from you, and it’s to prove that you are who you say you are. The types of documents that you will need to send include a copy of your ID (e.g. a scanned colour copy of your valid passport or driver’s licence) and a proof of address (e.g. a utility bill or bank statement that’s less than three months old, and clearly shows your name and address).
You also need to send a copy of your payment method that you used to deposit (e.g. a photo of the front and back of your debit card that you used to deposit, a screenshot of your e-wallet when logged into your e-wallet account, or whatever the verification department requests from you).
Do I have to accept an online casino bonus and complete the wagering requirements?
No. You don’t have to accept an online casino bonus, and therefore you won’t need to complete any wagering requirements (aka playthrough requirements) that are attached to that particular bonus.
How do I get in touch with the casino should I need to?
Most online casinos today provide several different support methods, and most of the time, this is toll-free. The best way to get in touch with an online casino would be via the live chat feature, but telephone and email support are also both usually available.
What’s the minimum deposit/withdrawal amount at NZ casino sites?
At most online casinos today, the minimum deposit amount can be either NZ$10 or NZ$20 and the minimum withdrawal amount can be NZ$20, NZ$30 or NZ$100, depending on the exact withdrawal method that you are using and which casino you are playing at.