When you sign up to any of our reviewed NZ casino sites, you will also have access to unrivalled player support services. The professionally trained player support agents are available 24 hours per day, seven days per week, via several useful methods. The player support at all of our featured NZ online casinos is usually always toll-free and available in English, plus several other language options are also generally available for players whose first language isn’t English.
I’ve found that the best way to get in with the player support is to launch the live chat feature, which will put you in direct touch with a live chat agent. Most of the time, you will be waiting just a few seconds before being put in touch with a live chat agent, but sometimes you might be in a queue, so expect a wait of up to a few minutes every now and then. You can also generally get in touch with the player support at our reviewed NZ casino sites either via telephone or email, plus some online casinos today also now have a Skype support feature.
If you are logged into your preferred online casino account, simply click on the ‘Contact Us,’ ‘Help’ or ‘Support’ button to find a list of available support methods. You may need to provide your username and certain other personal details before the support agents can answer your question or resolve your issues. It’s just a security measure to let the support agents known that it is in fact you who they are talking to. If you prefer not to use the live chat or telephone support methods, and use email instead, then I would recommend being as descriptive as possible in your email and perhaps sending screenshots if necessary to get your issue dealt within as little time as possible.
Each time I’ve needed to contact the player support at All Slots Casino, Caasino.com, Jackpot City Casino, and all of the other trusted online casinos that I’ve reviewed for you on this website, I’ve found that they all have fantastic support networks for players. They have always been quick to respond to me, and they’re always really friendly and helpful. You can get in touch with the support to ask them anything from details about the bonuses, to problems with logging in etc. You can also contact the support to lodge a complaint should you ever need to (which is highly unlikely), and your complaint will be dealt with accordingly. Basically, the support is always there for you as the main point of contact between you and the casino, and they usually bend over backwards to answer/help you as quickly as possible.